Introduction
At Paradise Isle Solutions LLC, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations or arrive in less-than-perfect condition. Our Refund Policy is designed to provide a clear and fair process for requesting refunds, ensuring a smooth and hassle-free experience. By making a purchase from us, you agree to the terms outlined in this policy.
Eligibility for Refunds
Refunds are available under the following circumstances:
- The product is defective or damaged upon arrival.
- You received the wrong item due to an error on our part.
- The product does not match the description provided on our website.
- You decide to return an unused, unopened product within the allowed return period.
Items must be returned in their original packaging, including all accessories, manuals, and proof of purchase. Refunds are not available for used or damaged products unless they arrived defective.
Refund Request Process
To request a refund, follow these steps:
- Contact Customer Support – Email us at support@paradiseislesolutions.com or call 1-866-987-1520 within 14 days of receiving your order.
- Provide Details - Include your order number, reason for the refund request, and any relevant photos (for defective or damaged items).
- Receive Return Authorization – Our team will review your request and, if eligible, provide a Return Merchandise Authorization (RMA) number and return instructions.
- Ship the Product – Send the item back to our return address within the specified timeframe. Ensure the package is securely sealed to prevent damage.
- Processing the Refund – Once we receive and inspect the returned item, we will process your refund within 5-10 business days to the original payment method.
Non-Refundable Items
Certain items are non-refundable, including:
- Digital products and software downloads.
- Opened ink and toner cartridges.
- Clearance or final sale items.
- Items returned after the specified refund period.
- Products damaged due to misuse, neglect, or unauthorized modifications.
Late or Missing Refunds
If you haven’t received your refund after 10 business days, please:
- Check your bank account or credit card statement.
- Contact your payment provider, as processing times may vary.
- If you still have concerns, contact us at support@paradiseislesolutions.com for assistance.
Exchanges
We offer product exchanges for defective or damaged items. If you wish to exchange an item, contact us within 14 days of receiving your order, and we will guide you through the exchange process.
Return Shipping Costs
- If the return is due to a defect, damage, or our mistake, we will cover the return shipping costs.
- If the return is due to customer preference (e.g., changed mind), the customer is responsible for return shipping fees.
- We recommend using a trackable shipping method, as we are not responsible for lost or undelivered returns.
Refund Processing Time
- Once we receive and inspect the returned item, refunds will be processed within 5-10 business days. Refunds will be credited to the original payment method used for the purchase.
- If the refund is issued as store credit, it will be available for use immediately upon processing.
Exceptions and Special Cases
- If you receive an incorrect item, we will expedite a replacement at no additional cost.
- If an item arrives damaged, we may request additional information or photos to process your claim.
- If a product is missing from your order, notify us within 3 days of delivery, and we will investigate.
Contact Information
If you have any questions regarding our Refund Policy, please contact us:
Paradise Isle Solutions LLC
Email: support@paradiseislesolutions.com
Phone: 1-866-987-1520
Address: 1398 Hiahia St, Wailuku, HI 96793, USA